DVIDS – News – Under Secretary of Defense for Personnel and Readiness visited Navy Exchange Norfolk and Navy Lodge Norfolk


Virginia Penrod, Acting Under Secretary of Defense for Personnel and Readiness, visited NEX Norfolk and Navy Lodge Norfolk, Va., July 15, 2021, to see firsthand how the Navy Exchange Service Command (NEXCOM) is supporting the quality of life of its customers. Retired Rear Admiral Robert J. Bianchi, Chairman and CEO of NEXCOM, accompanied Penrod on his visit.

“Ms. Penrod has always been a strong supporter of NEXCOM and our mission to support the quality of Navy life for our service members, veterans, retirees, reservists and families,” said Bianchi. “Our two offices share the same facilities. GOALS: To ensure that our service members and their families have and use the quality of life benefits they have earned and deserve. It was an honor to have Ms. Penrod visit our NEX and Navy Lodge to see firsthand what we do every day to support our customers.

While at NEX, Jennifer McComas, Managing Director of NEX Norfolk, briefed Penrod on new branded clothing lines now on offer in the store, including Gap, Old Navy and American Eagle, as well as private label product lines. He was also shown the back room of the NEX to see how the NEX efficiently receives, manages and replenishes its cargo.

“NEXCOM’s mission is essential and it foresees the entire life cycle of a sailor, from recruiting and beyond,” said Penrod. “It’s great to see firsthand the dedication of this command to prioritize quality of life programs and be a true catalyst for readiness for our Navy community.”

Upon completion at NEX, Penrod also visited Navy Lodge Norfolk, one of six lines of business that fall under NEXCOM’s purview.

“The purpose of the Navy Lodge program is to support or serve military members and families on Permanent Station Change Orders (PSCs),” Bianchi said. “Our Navy Lodges are designed around this mission to ensure that our military families are supported when they move to a new duty station. This includes well-appointed rooms with kitchenettes, free breakfast, building-wide Wi-Fi, and in most places the option to bring a pet.

Pamela Kimbrall, Executive Director of Navy Lodge Norfolk, explained that during the COVID-19 pandemic, she and her staff had to find ways to care for their guests while ensuring the safety and health of all. Navy Lodges around the world have been used to house people placed on Restricted Movement Orders (ROMs). To this end, the Navy Lodge program has implemented the Shipshape and Squared Away program worldwide, which has strengthened sanitation and cleaning protocols throughout the lodge.

“The US Navy considers the NEXCOM mission essential, especially during a crisis like the COVID-19 pandemic,” Bianchi said. “However, as facilities lower HPCON levels and things start to return to normal, our customers can always count on the NEX and Navy Lodge to be there to support them, no matter what stage they are at. are in their military careers. ”

Date taken: 07/19/2021
Date posted: 07/19.2021 09:13
Story ID: 401157
Location: VIRGINIA BEACH, Virginia, United States

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