With 27 Years in Transportation, LRC Bavaria Employee is Very Intuitive to Her Customers’ Needs | Item


Jean Chan is transport assistant at the Bavaria Logistics Readiness Center – Garmisch, 405th Army Field Support Brigade. She stated that her main job at LRC Bavaria – Garmisch transport is the shipment of household goods and private vehicles, but she also assists with complaints and has worked in testing and training drivers and registering vehicles when under the transport division of LRC Bavaria.
(Photo credit: Courtesy U.S. Army photo)


Last name: Jean Chan

Job title: Transport specialist

Assigned: Transport Division, Logistics Preparedness Center Bavaria – Garmisch, 405th Army Field Support Brigade

Site: Artillery Kaserne, Garmisch, Germany

Experience: I have been working at LRC Bavaria – Garmisch for over 27 years. During that time, I worked in just about all aspects of transportation. My main job at LRC Bavaria – Garmisch transport concerns household items – inbound and outbound – as well as private vehicle shipments. I also assist with claims, and have worked in driver testing and training. So many people come and go, in fact, I train people for this position when they get here. I also registered the vehicles when they came under the transport division, and I was the temporary liaison officer between LRC Bavaria – Garmisch and the garrison for 18 months. Before all this, I worked at the old Armed Forces Recreation Center Ski School here, and for almost 10 years I worked for AFRC as the conference coordinator.

Hometown: Airdrie, Scotland

Family: I have been married to a Hawaiian gentleman, Hans, for 34 years.

With 27 years in transport, the employee of LRC Bavaria is very intuitive to the needs of her customers

Jean Chan is transport assistant at the Bavaria Logistics Readiness Center – Garmisch, 405th Army Field Support Brigade. Her main job in transport is with household items – inbound and outbound – as well as private vehicle shipments, but with 27 years in the transport industry at Garmisch, she has done virtually everything and has become very intuitive to the needs of its customers just ask a few basic questions.
(Photo credit: Courtesy U.S. Army photo)


Question: Can you explain what you do and what you are responsible for as a transport specialist LRC Bavaria – Garmisch?

A: I ship people’s housewares and their POVs in the United States and around the world. I also do inbound shipments so I also help bring people’s household items to Garmisch. It’s a lot of work with people and a lot of detail. Because I have been doing this job for quite a long time, I usually know what types of questions to answer, and I have a good idea and a good intuition of what help the client may or may not need from me. Just by asking a few basic questions, I’ll know. I look at all mailings and look for any potential issues. If there are any issues, I will immediately work to resolve them.

Question: Why is the service you provide to the military community of Garmisch so important?

A: Well, this year has been difficult because there have been a lot of delays in the shipments. I am constantly working with clients, delivery agents and port agents to see how fast we can deliver their goods to them, but there were a lot of delays so it was very difficult for everyone. I never hesitate to pick up the phone and call the port agent – regardless of where the ship arrives, be it Bremerhaven or Antwerp – to get an updated status on the shipment in question. I have always thought communication is so important to everyone. Even though I have to call the client to tell him that there is no news today, he knows that I am doing everything I can for him. Hopefully, it will increase their comfort level to know that someone really cares – knowing that they can trust and rely on me as much as possible. And that’s important to me because I think it’s important to customers.

Question: What do you like about your job and what motivates you?

A: I like people. I like helping people. I like to come to work every day for a job that I find interesting with positive results. That’s why I like to do what I do. I also like challenges. Sometimes the challenge is extremely large and it can take days or even weeks to get a positive result. But when I come to a positive result, it’s so satisfying. I like to feel that I have come to work and earned the money that I get paid and that I have earned the trust of my clients. When someone tells me that they trust that I am doing everything I can behind the scenes to help them, it really makes me feel good. I like this.

LRC Bavaria and 405th AFSB: LRC Bavaria is one of seven LRCs under the command and control of the 405th AFSB. LRCs perform facility logistics support and services to include food supply, maintenance, transportation and service management, as well as clothing distribution facility operations, hazardous materials management, personal property and household items, passenger travel, and non-tactical management of garrison vehicles and equipment. When it comes to providing day-to-day installation services, LRC Bavaria directs, manages and coordinates a variety of operations and activities in support of the U.S. Army Garrison in Bavaria. LRC Bavaria reports to 405th AFSB, which is assigned to the US Army Sustainment Command and under the operational control of the 21th Theater Sustainment Command, US Army Europe and Africa. The brigade is headquartered in Kaiserslautern, Germany, and provides corporate materiel support to US forces throughout Europe and Africa – providing theater support logistics; synchronize procurement, logistics and technology; and leveraging the US Army Materiel Command’s materiel business to support joint forces. For more information on the 405th AFSB, visit the official website at www.afsbeurope.army.mil and the official Facebook website at www.facebook.com/405thAFSB.


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